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Field Service Engineer

Xylem (XYL) is a leading global water technology company committed to developing innovative technology solutions to the world's water challenges. The Company's products and services move, treat, analyze, monitor and return water to the environment in public utility, industrial, residential and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced infrastructure analytics solutions for water, electric and gas utilities. The Company's more than 16,500 employees bring broad applications expertise with a strong focus on identifying comprehensive, sustainable solutions. Headquartered in Rye Brook, New York with 2017 revenue of $4.7 billion, Xylem does business in more than 150 countries through a number of market-leading product brands.
The name Xylem is derived from classical Greek and is the tissue that transports water in plants, highlighting the engineering efficiency of our water-centric business by linking it with the best water transportation of all ? that which occurs in nature. For more information, please visit us at www.xylem.com.
Brief Description/Job Summary
OI Analytical, A Xylem brand, seek to hire a Field Service Engineer to provide on-site technical support to customers relative to the operation and repair of Xylem Analytic's Gerhardt product line in North America.
Come join a winning team providing technology solutions to protect water resources for all generations. Check out our Mission: Water Magazine to view inspirational stories of determination, curiosity and discovery.
Essential Duties/Principal Responsibilities:
Provides on-site (or if appropriate phone support) troubleshooting and technical support to customers.
Courteously and professionally deals with on-site customer issues.
Accurately diagnoses problems, troubleshoots, repairs and calibrates repair of products at customer sites.
Responsible for accurately documenting resolution of customer problems following accepted ISO procedures and processes.
Applies technical knowledge, experience, creativity, and people skills to achieve customer satisfaction relative to timeliness, quality, and cost of service provided.
Opens, updates, and closes service calls, as appropriate.
Maintains current knowledge of product design, operation, troubleshooting, repair, and application, as well as general chemical, mechanical, and electronic design concepts utilizes.
Markets service contracts to customers.
Follows designated ISO procedures and guidelines in the performance of their duties.
Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:
Ability to connect with and communicate well with customers via phone and in person.
Well organized and self-motivated.
Ability to handle multiple tasks and priorities.
Ability to meet designated deadlines.
Strong oral and written communications skills.
Bachelor's degree in a Physical Science.
Strong mechanical and electronic background.
Three (3) years hands-on repair and maintenance experience with analytical instrumentation.
Computer experience using PC based platforms.
Any equivalent combination of acceptable training and experience.
Additional Responsibilities:
Provides routing feedback to the Field Service Supervisor and Customer Support Manager relative to major or repetitive product or customer problems, competitive information, product enhancements, and potential sales opportunities.
Willingness to travel internationally or outside of their normally designeated geographical areas.
Monitors ISO procedures and recommends changes when required using the approved ISO process.
Performs other duties as may be required.
Additional Information
Physical Demands:
Moderate Lifting (20 - 50 lbs.) ? Gerhardt equipment.
Regularly required to sit or stand, reach, bend and move on a daily basis.
Regularly required to listen, talk to, and see customers on a daily basis.
Work Environment:
Work environment consists of various customer sites (indoor and outdoor) as well as working from a company vehicle.
Standard weekly job hours: 40 hours
EOE including disability and veteran

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