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Service Writer

Job Description

 


o Handle warranty claims, including computation of charges, submission and follow-up.
o Maintain service department files and records.
o Update customer profiles using equipment, hours, or other information from the customer work orders.
o Maintain technical and product knowledge on all equipment sold within the dealership's area of responsibility.
o Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
o Conduct self in the presence of customers and community so as to present a professional image of HRT.
o Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
o Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
o Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
o Perform all other duties as assigned by management in a professional and efficient manner.
Job Requirements:
o Strong computer skills
o Knowledge of service process and procedures
o Strong organizational skills
o Excellent oral and written communication skills
o Strong customer service skills
o General understanding of mechanical/technical terms preferred
o Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.



Company Description
Growing John Deere dealership seeking positive, punctual employees willing to learn and grow with us.



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